Replacement Keys

Ironmongery & More is the only online retailer to offer authorised Laidlaw replacement keys. To help with your purchase, we have included some common questions and answers below. Should you have any further questions during the ordering process, please email sales@ironmongeryandmore.com.

Finding your key reference - When ordering replacement Orbis and Laidlaw keys you will need your key reference which can be found engraved on the key itself. If you have lost the key or do not have the reference, please contact sales@ironmongeryandmore.com and our team will assist you. 

How do I know if I have a master key, a sub-master or standard key? - A master key will be stamped with GMK, MAS or MK below the reference code. A sub-master will be stamped with either SUB, SM or SMK followed by a number, this will sit beneath the reference code. Standard replacement keys will only show a reference number. 

Do I need a letter of authorisation - If you are ordering a master or sub-master key you will need a scanned copy of your letter of authorisation. Your letter of authorisation should include a company name and address for the owners of the master key system, name(s) of end-users and an authorised person’s name and signature. The letter should also include the key reference number and quantities needed.

Postage - Keys ordered will be sent via Royal Mail First Class Recorded Delivery services.

Returns and refund policy - Please note, replacement key orders cannot be accepted for refund unless they have been cut incorrectly. Please refer to our returns page for more help. 

Other key brands - We supply third party keys from Union, Assa Abloy, Carlisle Brass, CES, DOM and Winkhaus. If you wish to purchase replacement keys for any of the listed brands you can do so by sending the details to sales@ironmongeryandmore.com.