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Replacement Keys FAQs

Postage
Postage

Keys will be sent via Royal Mail First Class Recorded Delivery services

Returns & Refund Policy
Returns & Refund Policy

Replacement keys can only be refunded if cut incorrectly - see our returns page for more info

Other Key Brands
Other Key Brands

Union, Assa Abloy, Carlisle Brass, CES, DOM & Winkhaus keys available - email andmoreteam@aqualux.co.uk to buy



Ironmongery & More is the only online retailer to offer authorised Laidlaw replacement keys. To help with your purchase, we have included some common questions and answers below. Should you have any further questions during the ordering process, pleaase email andmoreteam@aqualux.co.uk.

Finding your key reference
When ordering replacement keys you will need your key reference which can be found engraved on the key itself. If you have lost the key or do not have the reference, please contact andmoreteam@aqualux.co.uk and our team will assist you.

How do I know if I have a master key, a sub-master or standard key?
A master key will be stamped with GMK, MAS or MK below the reference code. A sub-master will be stamped with either SUB, SM or SMK followed by a number, this will sit beneath the reference code. Standard replacement keys will only show a reference number.

Do I need a letter of authorisation?
If you are ordering a master or sub-master key you will need a scanned copy of your letter of authorisation. Your letter of authorisation should include a company name and address for the owners of the master key system, name(s) of end-users and an authorised person's name and signature. The letter should also include the key reference number and quantities needed.